Shipping policy

Shipping Policy

Overview

At Magnetize, we are committed to providing a seamless shopping experience, including reliable and efficient shipping. Please read our shipping policy carefully to understand our shipping practices and your responsibilities as a customer.

Shipping Destinations

Domestic Shipping: We ship to addresses within the United Kingdom.
International Shipping: We do not yet offer international shipping.

Processing Time

Order Processing: Orders are processed within 1-3 business days after payment for items in stock. Orders placed for our of stock items takes approximately 25-30 days.
Business Days: Business days are Monday through Friday, excluding public holidays.

Shipping Methods and Costs

Shipping Options: We offer various shipping methods to meet your needs, including standard and express shipping.
Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. The total shipping cost will be displayed at checkout.

Delivery Times

Estimated Delivery Times:
- Domestic Shipping: 1-5 business days for in stock products. 25-30 days for out of stock products such as machines and material refills.
- International Shipping: We do not yet ship internationally.
Note: Delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as customs delays, postal strikes, or natural disasters.

Order Tracking

Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Customs, Duties, and Taxes

International Orders: Orders shipped outside the United Kingdom may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.
Customs Clearance: Customs policies vary widely from country to country. Please contact your local customs office for more information. Magnetize is not responsible for any delays caused by customs clearance processes.

Shipping Restrictions

P.O. Boxes: We do not ship to P.O. Box addresses.
Restricted Items: Certain items may be restricted from shipping to certain destinations due to local regulations. If your order contains such items, we will notify you and help you make alternative arrangements.

Lost or Damaged Items

Lost Packages: If your package is lost in transit, please contact us at Jenny.frost@magnetize-moments.com. We will work with the carrier to locate your package or send a replacement.
Damaged Items: If your order arrives damaged, please retain all packaging materials and contact us immediately with your order number and photos of the damage. We will arrange for a replacement or refund.

Changes to Shipping Policy

We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of the policy.